Support Services

In addition to professional learning, Propel provides support services to Adult Education programs in New Mexico through resources and customized one-to-one support. 

Propel's NMDELT Team provides digital support through Google Workspace and emails, Chromebook management, and listservs as well as in the use of digital learning platforms and instructional tools such as Google Workspace and Classroom, Nearpod, and Edready.

For more on professional learning and support offered connected to digital programs and distance learning, please visit the NMDELT page.

Request an account at Request an NMDELT Account. If you would like to embed this form on your own website, please contact the professional development coordinator.

Who Completes the Form: Students and instructors should complete the form for themselves with support if necessary. Filling out an online form is a digital skill that adult education students should acquire. 

Current Email Address: Most students have an email address. Entering a current email address helps the student if they need to reset their password. It also helps to identify a student if two students have requested the same username. DO NOT use your NMDELT email as the student's current email. This really confuses the system. If the student does not have a current email address, that field should be left blank.

Creating a Username: Avoid using common username patterns. First initial, last name worked early on with the NMDELT domain, but there are now close to 10,000 users and duplicate users. A best practice is to use a current email username that is appropriate for a school/professional account. Usernames can be looked up using the Directory in Google Contacts when logged in with an NMDELT account.

Account Creation: NMDELT accounts are created every day. To check if an account has been created, use the Directory in Google Contacts when logged in with an NMDELT account. Users are not contacted when their accounts are created. The password is provided to the instructor, who must give it to the student and assist the student with logging into their account.  

Account Deletions: If an account is created and the user does not sign in within six months, the account will be deleted. If this happens, the user can request another account. Accounts that have not been used for four years or more are also subject to automatic deletion. Accounts may also be deleted upon request of the user or the supervisor/director.  Deleted accounts can be recovered within 90 days of deletion.

NOTE FOR INSTRUCTOR/STAFF ACCOUNTS: Access to NMDELT accounts is a benefit due to employment or volunteering in an adult education or adult literacy program. If affiliation with a program ends, the NMDELT account will be suspended or deleted.  Supervisors should make sure the departing employee/volunteer is not the owner of any program documents before the account is deleted. Please contact us for assistance if necessary. 

For urgent needs, send a Chat message to tina@nmdelt.org or a text message to 505-916-1252 for a quick response. Chat messages can be accessed through NMDELT Gmail on the computer or mobile app. 

Listservs are email groups that provide communication within certain groups.  UNM hosts the listservs as a community service. The listservs are:

• NMABEDIR-L for Adult Education directors

• NMABEDATA-L for data techs

• NMABETEACH-L for all instructors

• ADULTLIT for all literacy programs

• ADULTLIT-ED for all literacy tutors and educators

To self-subscribe:

• Send an email to: listserv@list.unm.edu

• Leave the Subject line blank

• In the message, type: subscribe [Insert Listserv] Firstname Lastname

• Replace [Insert Listserv] with the appropriate listserv

Listservs are reviewed regularly and state personnel or directors may also send information for people to be added to listservs. Use the contact information below for support with listservs.

Contact: Tina Hite, Propel Director
Phone:  505-916-1252
Email/Chat: tina@nmdelt.org